Care and maintenance

THE NATURE OF HAND MADE ITEMS

All rugs and carpet are handmade, and as such are subject to the following variations which are not considered faults or defects:

Products are made primarily from natural and undyed fibers. Every effort is made to ensure there is minimal color variation however some natural variation should be expected and not considered a defect.

Due to the handmade nature of the products, minor variations in design and construction (density, thickness, etc.) may be evident. Each piece is unique and will always have minor variations, keeping with the artistic theme.

Due to changes in pile and weave direction shading may occur and is a natural characteristic of carpets and rugs.

Loose fibers & sprouts are a normal part of the break-in process of natural fibers. After installation yarns may frequently come loose or ‘sprout’ up from the pile. This is considered very normal on hand-woven or hand-tufted products and homeowners should be told to expect it.

If regularly exposed to direct sunlight, rug and carpet colors can fade over time, even if they are fade resistant.

Odors are caused by dyes, yarns and shipping for long distances in sealed wrap. Most odors dissipate within a week once the goods are removed from the shipping wrap.

If your carpet or rug have been rolled or folded for shipping, it may include creases. Creases should disappear within a week or two when the goods are laid out flat. For rugs, reverse rolling overnight may help speed up the process.

GENERAL CARE INSTRUCTIONS

Frequent vacuum cleaning is recommended to help with shedding. Avoid powerful vacuum heads with stiff bristle brushes as this might damage the rug. A beater bar will cause excessive fuzzing/pilling and it may distort the pile of the carpet’s surface permanently. If the rug has serged (finished) edges, refrain from continuously running the vacuum over the edges, as this will loosen fibers and cause breakage. Avoid running the vacuum over the fringes, as fraying may occur; use the handheld attachment to clean fringes. If a rug is reversible, make sure to vacuum both sides. This will remove dirt and residue that can prematurely age the rug.

To remove sprouts, use a small pair of scissors to snip them off even with the pile. Do not pull the fiber out, as this can cause a deterioration in the backing. For Rugs, consult Customer Support prior to making any cuts.

Rugs of all materials and constructions should be rotated every 3—6 months to balance color fading, and evenly distribute wear. Mats used at exterior doorways also help to prevent excess dirt from being tracked onto rugs and carpet.

Avoid pulling the rug while heavy furniture are standing on it as this might damage the rug.

Never fold rugs for storage or keep in an airtight bag.

Do not dry clean or use harsh chemicals that could damage or fade your rug.

Professional cleaning is recommended on occasion to ensure the long life of your rug. Make sure to use a cleaner that specializes in wool + specialty fibers.

To preserve the life of the rug, we recommend using a rug pad.

SPOT REMOVAL

Gently remove remaining solid substances if applicable.

Do not rub, but immediately blot the remaining spill with a clean absorbent white cloth

Spot clean as needed using a damp (not wet) cloth with plain water; don’t use soap or cleaning products, as they could damage or fade the rug.

Never over-use water, and block excess moisture with a dry cloth or paper towel

Work inwards from the edge of the spill to help prevent spreading

Consult professional for further stain removal

WOOL

We intentionally use blends of New Zealand and Mediterranean wools to provide both softness and residency.

Wool rugs are extremely durable, making them well suited to entries, hallways, kitchens and dining rooms. Lanolin, a naturally occurring oil in wool, makes wool rugs more resistant to stains than other materials.

Shedding is normal for wool products and decreases over time. Do not pull yarn out, as this may result in damage to the rug.

Vacuum regularly in one direction (not back and forth) using suction only, no bristles. Regular vacuuming will reduce shedding over time.

Only cleaning solutions that have been approved for wool and wool-blend carpet should be used for spot removal. The pH level of the solution should be near neutral – between 5 and 7 pH. Always test any cleaners on a small inconspicuous area prior to treatment.

The following chart identifies specific stain removal procedures for wool and wool blend carpet:

A. Water soluble stains: Follow initial spill removal and blot process above. Spray stain with detergent solution (mixture of dish detergent and water (1/2 tsp soap to one quart water in a spray bottle), and blot repeatedly with clean white cloth. Rinse by spraying clean water and repeating blotting process.
B. Same as above, but treat with white vinegar solution (one part vinegar to 4 parts water) before using detergent.
C. Freeze: Freeze stains, such as chewing gum and candle wax, with ice or commercially available products. Shatter with blunt object and remove.
PRO: professional cleaner

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NATURAL FIBERS (JUTE, HEMP, KENAF AND SISAL)

Natural fiber carpet and rugs will inherently have loose fibers, varying thicknesses and knots. Regularly vacuum on low power settings, ensuring to vacuum from different angles and do not over-vacuum the edges.

Loose threads on the face of the carpet or rug should be trimmed with household scissors. To avoid unraveling or damaging the carpet or rug, threads on the face should never be pulled. Consult Customer Support for any questions.

Natural fibers are inherently more absorbent and should not be placed in areas that are damp or where spills are likely to occur

Professionally clean as needed. Never steam clean or wet-shampoo a natural fiber floor covering.

RECYCLED PET YARN RUGS

Recycled PET Yarn is a synthetic material that feels like wool yet is made from recycled plastic bottles, making it an environmentally friendly and sustainable choice. PET is water, sun and dirt/stain-resistant and an excellent choice for both in- and outdoor use.

Blot any spills and stains using a clean damp white cloth, and if necessary use foamed hand detergent (1/2 tsp soap to one quart water in a spray bottle), blotting repeatedly with clean white cloth. Rinse by spraying clean water and repeating blotting process. Do not use harsh chemicals.

Frequent vacuum cleaning is recommended. Avoid powerful power heads and stiff bristle brushes as this might damage the rug.

If the rug is placed outdoors for longer periods of rain it needs to dry up properly in between uses. The fibers in the rug can eventually deteriorate if the rug is not able to dry fully.

Carpet shedding and pilling is normal and can easily be removed by using a fabric shaver or carefully cut away with scissors